Why have I received a default notice when I am in a payment plan / debt management plan?
If more than 62 days elapse without payment, this will trigger a default notice, even if you are in a debt management plan. When you are in a debt management or repayment plan, it's very important to make regular monthly payments towards your agreed repayment schedule, failure to do so may result in a default notice being issued.
When making payments through a third party, we appreciate that this can causes delays with payments being received and allocated to your account, but unfortunately, the notice is not reversible.
If you’ve had a default notice and wish to speak to our collections team, you can email them on firstname.lastname@example.org or phone them on 0151 808 1372.