How do I update my bank and card details?
In light of the current COVID-19 we will not be accepting any new loan applications. The well-being of our customers is of absolute priority and therefore we ask you to contact us via chat, email or phone if you have an existing account and require any help.
Many customers will be faced with income interruptions as a result of this crisis and so therefore we are recommending that you refer here for useful advice: https://www.moneyadviceservice.org.uk/en/articles/coronavirus-what-it-means-for-you
Once your loan has been repaid, if you would like to update your bank account details before you apply for a new loan, please send us a message on 07860 020 302 with your full name, bank account number and sort code, and the team will update your account.
Please remember that when you apply for your next loan, if you validate a new card during the application process this will not automatically update your associated bank details. So you should update these in advance of your next loan application as advised above so that your new loan is paid into the correct account.
If you have an open loan and would like to update your card details, please log in to your My Account and use the Change card details option in the menu navigation or call the team on 0151 601 8611.