Frequently Asked Questions
When we make a lending decision, we consider several factors including age, address stability and how you’ve managed your finances in the past.
Ferratum offer two different loans. Our MicroLoan is available from £50 to £400 for your first loan. After this is repaid in full, you are eligible to apply for up to £500 as an existing customer. You can apply for a MicroLoan by entering your details here.
We also offer PlusLoan, a short-term instalment loan. New customers can apply for a PlusLoan of £300 to £700 with repayments spread over 2-4 months. Existing customers are eligible to apply for a PlusLoan of up to £1000, after their first loan has been repaid.
You can check if you are eligible to apply for a PlusLoan by logging into your My Ferratum account where you will see PlusLoan listed as an option.
All loans are subject to status and affordability.
As responsible lenders, we only loan to people who can afford the repayments. If you are not employed, you are at more risk of falling behind with your payments which could have a negative impact on your credit rating and stop you being able to access credit in the future.
You can find out more about your credit report here.
As a responsible lender, we need to know about your regular income and expenses to assess your eligibility. This includes your employment status and how often you are paid and how.
We also need to consider the affordability of the loan, so we need some information about your monthly expenses.
When considering your monthly expenses, you should include any essential financial commitments such as;
- Your rent or mortgage
- Your utilities (gas, electric, water and any other services you pay for regularly)
- Your transport costs (fuel, public transport, car insurance)
- How much you need for food (essential groceries and household items)
- Any current credit commitments (credit cards, loans or finance agreements)
- Any other regular outgoings (for example childcare or child maintenance payments, memberships or subscriptions)
It is important that you provide accurate financial information and have considered your future income and outgoings in determining your ability to repay your loan without difficulty.
Head back to the homepage if you’re ready to apply for a loan.
We identify you using sophisticated technology, all the information entered on your application form is checked against shared data with other lenders.
Head back to the homepage if you’re ready to apply for a loan.
As long as customers meet our affordability requirements, they can apply for a loan. Customers must be employed and will need an email address, a mobile phone, a bank account and a debit card, as well as the means to repay the loan on time.
If you meet our affordability requirements, you can apply for a loan here.
You can use our Loan Calculator to change the amount you would like to borrow, and how long you need to repay and see the total cost you'll be asked to repay. There are no additional fees or hidden costs. And, interest is charged daily, so if you repay the money early you can actually save money on the total cost of your loan.
Ready to apply? Head back to the homepage.
Our opening hours for our Customer Care call centre are:
Mon - Fri - 8am - 5pm
Contact our friendly Customer Care team by phoning 0151 601 8611 or text your enquiry to 07860 020 302.
It's really simple to apply for a loan from Ferratum from your computer, tablet or mobile device. First-time customers can apply via our homepage. Select how much you'd like to apply for and for how long and click Apply Now.
Existing customers can apply via their My Ferratum account, simply follow the instructions to log in to your account, check your eligibility and apply for a new loan.
If you have any problems or questions, you can call our friendly customer service team on 0151 601 8611 or existing customers can text your inquiry to 07860 020 302.
Text messages are charged at the standard rate determined by your mobile provider. Ferratum does not charge any additional fees for applying or replying by text message.
Texting is the quickest way to contact our Customer Care team, simply text your enquiry to 07860 020 302.
Customers are only able to have one loan at a time, and this must be repaid in full before applying for another.
Short-term loans are not intended as a long-term financial solution, so if you find that you are in a position where you need to borrow frequently or are in need of another loan before you’ve repaid, you should consider whether this is the best option for you.
Find out more about our loan application process here.
There could be a number of reasons why you’re not eligible for another loan. A change in your financial circumstances, financial commitments or credit score could affect your eligibility for a new loan.
As a responsible lender, we’ll also look at how you’ve been getting on with Ferratum loans. Our short-term loans are only to be used for short-term financial needs and should not be used as a long-term borrowing solution, or if you are in financial difficulty. If we see repeat lending that could suggest long-term financial difficulty, we may ask you to evaluate your borrowing needs or seek free and impartial advice from moneyadviceservice.org.uk.
Our payments are sent using the Faster Payments Scheme. Monday to Friday, 9 am to 5 pm, we make the payment straight away. During evenings and weekends, it may take longer to process your payment, and we thank you for your patience.
The speed at which it appears in your bank account can depend on who you bank with. Payments can take up to 2 hours, however, in reality, it happens much quicker than this. We process all payments in a speedy manner and customers are not left waiting for funds for too long.
If you would like to apply for a loan, return to our homepage here.
We always recommend that you think carefully before applying for a loan. Failure to repay it on time could seriously affect your credit rating and you will incur additional charges.
If you do encounter a problem, please contact our friendly Collections team straight away. They are here to help you find a manageable solution. Call them on 0151 808 1372 or send an SMS to 07860020302. For further information please visit our Collections FAQs.
We will automatically debit your nominated bank account with the amount due on the loan due date using a Continuous Payment Authority. If you would like to repay early simply call 0151 601 8611 or:
For MicroLoan (1 instalment) text TAKE PAYMENT to 07860 020 302 to repay your balance in full. Partial payments are accepted, text PAY and the amount you want to repay, like this: PAY 100 to 07860 020 302.
For PlusLoan (2+ instalments) text PAY BACK to 07860 020 302 to repay your balance in full. Partial payments are accepted, text PAY and the amount you want to repay, like this: PAY 100 to 07860 020 302.
Alternatively using your online banking facilities, you can transfer payments to Sort Code: 09-07-20 Account: 01815199. Please use your mobile number as the reference, so we can easily find and identify your payment.
Please be aware that online payments will take up to 48 working hours to process and this may cause delays, especially if you are waiting to reapply. We strongly recommend debit card as the preferred payment method for your convenience. Once your payment has been processed we will send you a text to confirm receipt.
Head back to the homepage if you’re ready to apply for a new loan here.
When you apply for a loan, you choose the day of the month that is most convenient for your repayment to be collected. Ferratum can then take the payments automatically using a Continuous Payment Authority using the details of your nominated debit card.
Ferratum will send you an SMS reminder 3 days before your repayment is due. A Continuous Payment Authority will only allow us to take the agreed repayment amount and no more and will only attempt to collect the repayment a maximum of twice.
If you wish to make a payment outside of your scheduled arrangement, then you should contact our Customer Care Team on 0151 601 8611. If you wish to repay your loan in full, text TAKE PAYMENT to 07860 020 302.
If your repayment date falls on a Saturday or Sunday, our system will adjust the due date to the Friday preceding that weekend, and you will be offered the opportunity to contact us if you would prefer another date.
If you're worried about your loan due date, please contact our Customer Care team on 0151 601 8611.
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If you fall 62 days or more behind with your payment you will receive a default notice. This is a letter advising you that if you do not settle your loan within 28 days a default will be registered.
If you’ve had a default notice and wish to speak to our collections team, you can email them on firstname.lastname@example.org or phone them on 0151 601 8611.
An account defaults when you have broken the terms of the credit agreement. Your account can only default once and this will be marked on your credit file. This is the point that your creditor may start further action to collect the debt.
A default on your account shows that you have failed to repay your debt. If you apply for credit in the future, creditors who check your credit file will see this. If steps are not taken to repay the debt, you could be issued with a CCJ (County Court Judgement). This can have serious consequences and result in you finding it difficult to obtain credit in the future and can affect your credit rating.
If you’ve had a default notice and wish to speak to our team, you can email them at email@example.com or phone them on 0151 601 8611.
If you fall 62 days or more behind with payments you will be issued with a default notice even if you are in a plan.
When making payments through a third party, we appreciate that this can causes delays with payments being received and allocated to your account, but unfortunately, the notice is not reversible.
If you’ve had a default notice and wish to speak to our collections team, you can email then on firstname.lastname@example.org or phone them on 0151 601 8611.
Please don’t panic! The situation can be remedied. Please contact our friendly team straight away, you can send an email to email@example.com or call them on 0151 601 8611 to discuss your account.
We can offer you a short settlement to help you avoid the default. Text 28 DAY OFFER to 07860 020 302 and we will text you the amount you need to repay and by what date.
For more information about defaults please click here.