Warning: Late repayment can cause you serious money problems. For help, go to www.moneyadviceservice.org.uk

Contact Us

Dear Customer,
In light of the current COVID-19 we will not be accepting any new loan applications. The well-being of our customers is of absolute priority and therefore we ask you to contact us via chat, email or phone if you have an existing account and require any help.

Many customers will be faced with income interruptions as a result of this crisis and so therefore we are recommending that you refer here for useful advice: https://www.moneyadviceservice.org.uk/en/articles/coronavirus-what-it-means-for-you


Contact us.

How can we help?




Customer service

Do you have any questions related to our products or services? Check out our Help Centre or get in touch with us.


Help centre

Check out most frequent questions.


Opening hours

CS: Monday to Friday 8am-4pm, CO: Monday to Friday 8am-1pm.


Alternative contacts

Collections: 0151 808 1372.

Please note, due to holiday season, our phone line is only open on Monday and Tuesday's between the dates 02.08.2021 and 20.08.2021. Thank you for your understanding.

Complaint data

Firm Name: Ferratum UK Ltd.

Period covered in this report: 1st Jan 2020 – 31st Jun 2020

Brands/trading names covered: Ferratum Money

Product/Service Grouping

Numbers of complaints opened by volume of business

Number of complaints opened

Number of complaints closed

Percentage upheld

Credit related 0 (0%) per 1,000 loans 2201 2686 63%