Our dedicated customer service team are on hand to help you with any queries you may have in our UK call centre. Don't forget to check out our FAQ (Frequently Asked Questions) page for the most common enquiries. If you don't find the answer there, you can contact us directly.
Registered customers can email or text their enquiry at any time:
- Text us 07860 020302
- Email us firstname.lastname@example.org
You can call our UK call centre on:
- 0151 601 8611
Mon - 8am - 7pm Thurs - 8am - 7pm
Tue - 8am - 7pm Fri - 8am - 5pm
Wed - 8am - 5pm Sat - 8am - 12pm
Write To Us
If you need to write to us, send to:
- Suite 318, 25 Goodlass Road, Liverpool, L24 9HJ
Ferratum recognises that from time to time we may get things wrong. However, we only know that we have messed up if you tell us. Therefore, we welcome complaints and see them as a way to improve the service and products we offer our customers. If you do feel unhappy then you can contact us by telephone, mail or email. Emails must be sent from your nominated email address.
We will acknowledge and hopefully resolve your complaint within 5 working days. Sometimes it can take longer to investigate a complaint fully. If this is the case as long as we have acknowledged your complaint we then have in total 8 weeks in order to investigate and provide you with an outcome of your complaint. This is called our final resolution. If on receipt of this you remain unsatisfied then you have the right to escalate your complaint to The Financial Ombudsman Service.
For your convenience here is a link to their website: