Contact Us For Further Enquiries

Our dedicated customer service team are on hand to help you with any queries you may have in our UK call centre. Don't forget to check out our FAQ (Frequently Asked Questions) page for the most common enquiries. If you don't find the answer there, you can contact us directly.

Registered Customers 

Registered customers can email or text their enquiry at any time:

Call Us

You can call our UK call centre on: 

  • 0151 601 8611

We're Open:

Mon - 8am - 7pm          Thurs - 8am - 7pm

Tue - 8am - 7pm           Fri - 8am - 5pm 

Wed - 8am - 5pm          Sat - 8am - 12pm

Write To Us

If you need to write to us, send to:  

  • Suite 318, 25 Goodlass Road, Liverpool, L24 9HJ

Responsible Lender

We understand that sometimes our customers will fall into financial difficulties. That's why we have a team of Collections Advisors on hand to help you if you are struggling to pay. Please be mindful of the fact that paying later than the agreed due date will increase the amount you pay back. However, Ferratum will freeze all interest and charges after 60 days past your due date. On request, we can email an income and expenditure form on completion, as it makes easy for us to put together an affordable payment plan in order for you to repay your debt.  
 
If you are experiencing financial difficulties you may prefer to speak to a third party. There are advisory organisations who can help you. You do not have to pay for help and advice.
 
Ferratum recommend the following websites:

Complaints Procedure

Ferratum recognises that from time to time we may get things wrong. However, we only know that we have messed up if you tell us. Therefore, we welcome complaints and see them as a way to improve the service and products we offer our customers. If you do feel unhappy then you can contact us by telephone, mail or email. Emails must be sent from your nominated email address.  

We will acknowledge and hopefully resolve your complaint within 5 working days. Sometimes it can take longer to investigate a complaint fully. If this is the case as long as we have acknowledged your complaint we then have in total 8 weeks in order to investigate and provide you with an outcome of your complaint. This is called our final resolution. If on receipt of this you remain unsatisfied then you have the right to escalate your complaint to The Financial Ombudsman Service.  

For your convenience here is a link to their website: 

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