Contact Us For Further Enquiries
Our dedicated customer service team are on hand to help you with any queries about our short-term loans you may have in our UK call centre. Don't forget to check out our FAQ (Frequently Asked Questions) page for the most common enquiries. If you don't find the answer there, you can contact us directly.
Registered customers can email or text their enquiry at any time:
You can text your enquiry to:
- 07860 020302
For general enquiries: firstname.lastname@example.org
For late payment issues: email@example.com
You can call our customer care call centre on:
Customer Services: Mon - Fri 8am - 7pm Sat - 8am - 5pm
Collections: Mon-Fri 8am - 5pm Sat - 9am - 1pm
Write To Us
If you need to write to us, send to:
- Suite 318, 25 Goodlass Road, Liverpool, L24 9HJ
Ferratum recognises that from time to time we may get things wrong. However, we only know that we have messed up if you tell us. Therefore, we welcome complaints and see them as a way to improve the service and products we offer our customers. If you do feel unhappy then you can contact us by telephone, mail or send an email to firstname.lastname@example.org. Emails must be sent from your nominated email address.
We will acknowledge and hopefully resolve your complaint within 5 working days. Sometimes it can take longer to investigate a complaint fully. If this is the case as long as we have acknowledged your complaint we then have in total 8 weeks in order to investigate and provide you with an outcome of your complaint. This is called our final resolution. If on receipt of this you remain unsatisfied then you have the right to escalate your complaint to The Financial Ombudsman Service.
For your convenience here is a link to their website: